What's the 411 About 211?

Friday, October 9, 2009

Prevent Child Abuse Indiana has sponsored a telephone information line since the mid 1990s. Initially 1-800-CHILDREN (1-800-244-5373) was answered by PCA Indiana staff. Unfortunately, that limited the times we could answer the line to “office hours.” It became clear that people need assistance at all hours of the day and night, and are often uncomfortable leaving a voice mail message.

Last year PCA Indiana worked out an agreement with the Central Indiana 211 Center, also known as Connect2Help. Anytime you call 1-800-CHILDREN now, the line will be answered by Connect2Help staff.

Their highly trained specialists answer the 1-800-CHILDREN line 24 hours a day, 7 days a week. Connect2Help always has Spanish-speaking staff available, and uses a translation service for callers who need assistance in other languages.

Connect2Help has a database of over 60,000 programs and services and can assist callers in finding the resources they need.

The resource database is also posted online, and is available to the general public at www.connect2help.org. Click on the link to the left labeled “Search our Database.” You will find a wealth of information about agencies, programs and services to meet a variety of needs.

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